Terms and Conditions — Kielenrauhaa / Hanna Huovari TM (Business ID 3385799-1)

Technical requirements To participate in online lessons you need a computer or laptop and a stable internet connection. During online lessons, Zoom may be used in pairs and/or small groups. By accepting these terms you agree to the use of a webcam and microphone during lessons.

Ordering A purchase is made by selecting a course and paying in the online store, OR by contacting the teacher by email at hhuovari@gmail.com or WhatsApp: +358 46 6200 329. Please indicate the course name and level, or a private lesson request. Also state your preferred payment method. All customer data is handled confidentially. Contact details provided for an order are used only for processing the order, resolving any issues, and sending necessary information such as the link to join an online course. By purchasing in the online store you confirm that you have read and accepted these terms. After payment you will receive a link to your email to join the lessons. Please ensure you have provided the correct email address.

Enrolment conditions Enrolment is binding. Enrolment is personal and cannot be transferred to another person. Courses are designed and intended for adults aged 18 and over. The person enrolling is responsible for ensuring that the name and contact details provided are correct. The participant is responsible for any inconvenience or costs arising from incorrect information.

Payment and payment methods Online bank transfer: directly to the bank (Nordea, S-pankki). Mobile payment: MobilePay or Siirto. Invoicing is available for purchases over 400 euros. If you need an invoice, please contact hhuovari@gmail.com.

Prices The current prices are listed on the SERVICES page at kielenrauhaa.webnode.fi/kaikki-kurssit. Prices are in euros and include VAT at 25.5%.

Cancellation policy Participation may be cancelled free of charge up to 7 days before the course begins, in which case the full course fee will be refunded. Cancellations made 1–6 days before the course begins will be charged 50% of the course fee. 

Cancellations after the course has started will not be refunded. Alternatively, you may contact the teacher by email at hhuovari@gmail.com to discuss switching to another course or arranging replacement lessons. If you wish to discontinue after the course has started, please contact the teacher at hhuovari@gmail.com. If the course level is too easy or too difficult, it is possible to switch to another course or level. The course fee is not automatically refunded if a student has enrolled in a course that is too easy or too difficult for them. Enrolment cannot be cancelled during a lesson. The course fee is not refunded if a student does not attend or stops attending. Any discontinuation must be communicated and discussed with the teacher, preferably in writing by email at hhuovari@gmail.com.

Course changes or cancellations Hanna Huovari TM reserves the right to change the dates of online or in-person courses when necessary. Notice will be given in advance. If a course date is changed or a course is cancelled, participants will be notified by text message, email, or phone. Transferring to another course or group is possible, as is a refund for a cancelled course. Students are responsible for keeping their contact details up to date. If the teacher cancels a session or lesson, the participant is entitled to a replacement lesson at a time that suits them.

Insurance Students and their property are not insured by the teacher.

Personal data Customer data is handled confidentially. Personal data is not passed on to third parties. Our customer service is generally closed on weekends and public holidays (Finland).